Order Orchestration & Management

Our Order Orchestration & Management module automates the entire order lifecycle: from subscription renewals to real-time changes and exception handling. Now, your IT and operations teams can promise with confidence and fulfill without firefighting.

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  • 25 %
    REDUCTION IN SPLIT SHIPMENTS
    Implementing intelligent Order Management Systems can reduce split shipments by up to 25%.
  • 15 %
    FEWER ORDER PROCESSING ERRORS
    Integrating orchestration rules and parameters results in 15% fewer order processing errors.
Promising Optimization Outcome

Key capabilities

  • Order Sourcing & Intelligent Fulfillment Logic: AI weighs cost, promise date, margin and proximity before releasing the pick ticket.
  • Subscription Management: Recurring templates, proration, skips, swaps and billing hooks built in to keep retention high and issues low.
  • End-to-end order control with Pro-Active Exception Handling: event-stream dashboards surface issues instantly, auto-route fixes and keep SLAs intact. 
  • Order Change API Suite: real-time adds, deletes, merges and partial ships with a full audit trail.

“Infios didn’t ask us to rip out what already worked; they amplified it. We’re shipping faster, onboarding channels like TikTok in weeks, and arming every team with real-time data. Infios OMS is the catalyst behind our next decade of growth.”

Will Mitchell
COO, Komar
Promising Optimization Product

What are the benefits?

A modular, real-time engine that evaluates every event, whether it’s an order, renewal or cancellation, in milliseconds. It then triggers the smartest next action automatically. The result? Happier subscribers, fewer chargebacks and an operations team that can finally rest easy. 
  • Dynamic workload balancing: Up to 25% boost in operational efficiency by throttling assignments across your fulfillment network. 
  • Geographic proximity routing: Up to 20% faster delivery times when orders are sourced from the closest, most cost-effective node. 
  • Rule-driven orchestration: 15% fewer processing errors thanks to integrated orchestration rules and guard-rail parameters. 
  • Real-time order editing: Modify, split or cancel orders post-checkout without the usual re-key chaos. 

Success stories

CASE STUDY

OMS unifies commerce for retailer

Titan Brands cut backorders by 70% with real-time inventory visibility, boosting customer service with Infios’s OMS.

CASE STUDY

Built to flex, ready to win

Komar’s agility transformed with Infios OMS 2.0, revolutionizing scalable omnichannel growth with 15-minute feeds and TikTok onboarding

FAQs

Yes. Open REST APIs, embedded Integration Platform-as-a-Service (iPaaS) with 1,500+ integrations, and pre-built adapters connect to Shopify, BigCommerce and more.

Yes. Deploy the Subscription Management kit first, then layer in exception workflows or AI decisioning when ready.

Event based streams track every status change. Rule-sets trigger alerts, tasks or auto-actions based on severity and SLA.

Pre-configured dashboards for exception recovery time and order frequency, plus a self-service business intelligence (BI) connector.

Related Solutions

  • Solution

Order Management and Commerce Engagement

Learn More

Learn more about our Order Orchestration & Management module.

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