Final Mile

• Customer Expectations: Customers expect visibility, accurate ETAs, customized over-the-threshold setups and return services across B2C and B2B deliveries.
• Final mile expenses: Inflation drives up costs across operations—from fuel to vehicle maintenance, driver salaries and technology investments.
• Constant disruption: Constant disruptions in transportation networks—weather, traffic, last minute cancellations and unscheduled stops—add costs and threaten the customer experience with each delay or route change.
• Labor Shortages: Labor shortages across drivers, dispatchers and customer service require delivery operations to maintain service levels while controlling costs for assets and personnel.
• Visibility: As customers expect street-level visibility and real-time updates, logistics teams must stay informed on vehicle movements, route disruptions and exceptions while promptly communicating changes to drivers and customers.

Unlock cost savings and service efficiency with last-mile optimization

• Optimize deliveries while cutting mileage, vehicle use and driver time. 
• Adapt to unexpected travel and delivery conditions with automated route optimization. 
• Keep supply chain partners informed with real-time shipment tracking, alerts and automated updates. 
• Meet unique shipment needs, from white glove service to reverse logistics. 
• Anticipate exceptions and adjust routes in real time with street-level routing. 
• Maintain driver communication to improve efficiency and customer service.   
• Streamline fulfillment with integrated routing, delivery management and status updates. 

Route this way: calculate your potential vehicle routing and planning savings.

• Route & asset optimization
  Intelligent optimization engines plan the most efficient routes and continually adjust them to accommodate added or cancelled stops and disruptions. 
• Personnel productivity
  Automation standardizes exception handling and streamlines workflows to maximize labor efficiency. Centralized dispatch, planning and customer service improve resource utilization by 50-90% through geographic consolidation. 
• Real-time shipment tracking
  Track every shipment in real-time to adjust operations, monitor ETAs, verify delivery signatures and resolve issues proactively—enhancing service for your customers and their end consumers.  
• Visibility & predictive delivery 
  Maintain complete shipment visibility from pickup to delivery, improving customer service with real-time updates, manual adjustments and proactive alerts.