Order Promising & Optimization

Deliver on every promise with confidence. AI-powered optimization aligns your inventory, demand and delivery, so you fulfill smarter, faster and more reliably.

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Supply Chain Solutions
Order Management and Commerce Engagement
Order Promising and Optimization

Built for modern commerce from day one

Our platform is built for modern commerce from day one. It’s truly modular, not just a collection of composable microservices. Our flexible architecture that lets you start with what you need and scale as you grow. With a streamlined onboarding process, you can go live in weeks, not months and begin seeing value sooner. Predictive AI capabilities are embedded from the start, learning and adapting as your business evolves. Deployments are tailored to your needs, so you only pay for what you use.

Our customers consistently see measurable results in under six months, including reduced fulfillment costs and stronger margins. Purpose-built for complexity, our solution supports enterprise businesses, 3PLs, mid-market retailers and hybrid operations without compromise.

8 %

INCREASE IN CART CONVERSION

Accurate delivery dates on Product Detail Pages increase cart conversion from 3 to 8%.
0 %

REDUCTION IN SHIPPING COSTS

Strategic inventory adjustments and optimized fulfillment processes can result in a 6.7% reduction in shipping costs.
70 %

REDUCTION IN BACKORDERS

Customers like Titan Brands achieved a 70% reduction in backorders and 4x revenue growth through smarter allocation strategies.
0 %

INCREASE ON-TIME SERVICE LEVEL

Data-driven, customer-level order-promising raised on-time service level by up to 9.3 percentage points

Key capabilities

Infios OMS delivers advanced promising & optimization through:

Dynamic Order Decisioning: Batch and route orders across nodes based on margin, speed, channel or SLA
Inventory Segmentation: Prioritize inventory by customer tier, channel, location or product type
Available to Promise (ATP): Access real-time visibility into physical, in-transit and future stock at the time of order
Predictive AI: Recommends optimal fulfillment paths and continuously improves through outcome-based learning
Active-Active Architecture: Built for speed, scalability and uninterrupted operations
Modular Design: Plug-and-play flexibility to start where value is needed most and scale as you grow

What are the benefits?

A streaming, modular-based engine evaluates every event (order, renewal, cancellation) within milliseconds, then automatically triggers the smartest next step. The result: happier subscribers, fewer chargebacks and an operations team that finally sleeps at night. Modernizing with Infios unlocks:

Accurate delivery dates powered by real-time, multi-node inventory insights
Reduced backorders and stockouts through smarter sourcing logic
Higher margins by optimizing cost, speed or priority
Increased customer satisfaction with transparent and reliable ETAs
Faster fulfillment decisions that keep your supply chain moving

FAQs

Yes. Infios is cloud-native, with pre-built adapters and accelerators that enable fast, seamless integration.

Most Infios customers go live within 4–16 weeks, depending on scope and selected modules.

Our system prioritizes and allocates inventory using real-time visibility into available, in-transit and future stock—resulting in significant backorder reduction.

Not at all. Our modular architecture means you can begin with Promising & Optimization and scale at your pace.