Claims Management

• Cost center: Freight Claims Management adds labor and administrative costs without driving new revenue.
• Time-sensitive: Freight claim resolution depends on timely communication with supply chain partners. Missing a deadline for a letter, call or email risks a positive outcome.
• Manual processes: Legacy freight Claim Management depends on manual, error-prone processes that delay recovery and hinder reporting and analysis.
• Document management: Multiple transportation management platforms complicate the collection and retention of shipment details, including contact info, delivery receipts, bills of lading, damage photos and incident reports.
• Uptime & data security: System downtime and data disruptions threaten business continuity, while cybercriminals target vulnerabilities in your supply chain network, including freight Claims Management technology.

Use our savings calculator to assess how automation and centralized data can reduce your cost per claim and the overall financial impact of freight claims management technology.

• Prevent slowdowns by automating the management of all claim types—loss, damage, returns, overcharges and vendor claims—to avoid delays.
• Upload images, bills of lading, receipts and all supporting documents directly into the claim record. 
• Set user permissions with task assignments and restricted access for better administrative control. 
• Access 120+ automated reports, graphs and map visualizations to identify claim trends across modes, states and countries. 
• Standardize claim processes for consistent, timely data that integrates seamlessly with other transportation functions, including carrier performance.

Find the right solution for your needs

• Web-native freight claims processing
  Deploy web-native technology solutions faster and more cost-effectively, enabling users to access real-time, accurate data from any location. 
• Personalized customer service
  Receive live one-on-one training within your online environment, along with 24/7 technical and client support.
• Centralized system
  Centralize all shipment information and freight claims documents in a single database, integrated with deadline alerts, email notifications, communication records and audit trail support. 
• Data mining capabilities
  Automate reporting and analyze freight claim data to identify and resolve issues that cause recurring claims.