Parts Town

Parts Town is a food service equipment parts distributor. Over the past 35 years, the company has expanded to serve local, national and international customers.

Founded in 1987, Parts Town is a food service equipment parts distributor. Starting with a staff of two, the company now employs over 1,000 team members.

The distributor saw an opportunity to own their market by creating an eCommerce platform. Breaking the industry standards came with great success, becoming the industry's largest and fastest growing company. For 12 consecutive years they saw a 20 percent to 30 percent growth rate year-over-year.

Expertise, friendliness and integrity have continued to set Parts Town apart.

Challenges

Low industry standards allowed Parts Town to grow rapidly and own a large share of the market. Parts Town quickly realized they had outgrown the previous Warehouse Management System (WMS) and needed:

A flexible, customizable and adaptable WMS able to support its operations.
Improve accuracy and speed.
Keep up with company standard to fulfill all orders placed before 9pm EST the same day.
A system that could scale with Parts Town's year-over-year growth.

Solution and Benefits

After reviewing multiple providers, Parts Town selected Infios WMS for Enterprise solution. Infios understood the challenges accompanied with growth and would be able to innovate at the speed their operation would need.

Thanks to Infios assistance, Parts Town was able to achieve promising results with almost zero interuption to the businesses operations. After implementing the new WMS, Parts Town gained complete control, integrating its company-specific business processes directly into the system. The ease of configuration provided a scalable solution that could grow with the company for years to come.

30 %

IMPROVEMENT IN INVENTORY ACCURACY

Parts Town saw a 30 percent increase in inventory accuracy.
20 %

INCREASE IN PICKING ACCURACY

Cross checking on the user interface at picking reduces errors and returns, leading to more satisfied customers.
Training streamlined

Employees follow instructions on the RF scanner to take the optimal path.
Increased job opportunities

Parts Town had built a team around the WMS to customize and oversee its impact on the operation.

“We are able to execute system changes in hours to days. With previous vendors we were seeing weeks to months.”

Kenny William
Senior Director, Parts Town

More details

CASE STUDY

Adapting to change

A flexible WMS helps a food service parts distributor improve efficiency during rapid growth.

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CASE STUDY

How innovation in warehouse operations set Parts Town up for success

The business is a pioneer in the food service equipment parts industry and implemented a WMS to get even further ahead of the game.

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Warehouse Management Systems

Solution

WMS for SMB Businesses

Solution

Slotting Solutions

Solution