Built to flex, ready to win
For over 100 years, Komar has been a driving force in the apparel industry, with a portfolio of 100+ owned, licensed and private-label brands such as Cuddl Duds, Le Mystère and Carole Hochman.
Company
Komar
Industry
Retail & B2B
Solution
Order Management System (OMS)
-
96
%
REDUCED INVENTORY FEED LATENCY
Went from once daily to every 15 minutes across 25+ channels.
-
Increased
FULFILLMENT VELOCITY
Warehouse throughput increased due to faster PO flow.
-
6 WEEKS
NEW CHANNEL LAUNCH TIME
Previously an elongated onboard process down to 6 weeks or less.
-
40
%
REDUCTION IN MISSING PO TICKETS
Real-time PO, validations, robust cancellation scenarios for roadmap acceleration.
“Infios didn’t ask us to rip out what already worked—they amplified it. We’re shipping faster, onboarding channels like TikTok in weeks, and arming every team with real time data. Infios OMS is the catalyst behind our next decade of growth.”
Challenges
With an Enterprise Resource Planning (ERP), Warehouse Management System (WMS) and Electronic Data Interchange (EDI) network already in place, the company was well-equipped to manage e-commerce and wholesale growth. However, the increasing demand for new channels, drop-ship requests and rapid growth in direct-to-consumer (DTC) sales revealed the need for more comprehensive, faster control.
- Inventory blind spots: once daily inventory updates lead to oversells and stockouts.
- Manual firefighting: customer service representatives (CSR) chased missing purchase orders (PO); operation teams resolved address errors and order exceptions by hand.
- Innovation bottlenecks: the rise of social commerce channels like TikTok, for example, was out of reach because legacy systems couldn’t meet real-time needs.
Solutions
After evaluating various options, Komar selected Infios Order Management System (OMS) with modular augmentation.
- Hyper fast inventory feeds
- Seamless integrations and fewer tickets
- Smart exception handling
- Rapid channel onboarding
- User-centric enhancements
CASE STUDY
Built to flex, ready to win
Komar’s agility transformed with Infios OMS 2.0, revolutionizing scalable omnichannel growth with 15-minute feeds and TikTok onboarding
The tech stack modern supply chains actually need
Built to flex, ready to win
Order Management RFP template