Paperwork, meet Automation: modern freight claims technology for smarter logistics

While you’ve been busy optimizing your supply chain, one critical area may still be stuck in the past: your freight claims process.

Let’s be honest, it’s a mess. We’re talking manila folders, missing BOLs and muttered curses.

Sound familiar?

A damaged shipment arrives and suddenly your team vanishes into a document black hole.

Someone inevitably asks, “Has anyone seen the original bill of lading?”

And just like that, you’re a logistics detective again while your day job piles up.

The good news?

While you were wrestling with Form #873-B (in triplicate), freight claims technology stepped into the future.

And yes, it was worth the wait.

 

Why your freight claims process needs an upgrade

Remember a time when “the cloud” was just a fluffy thing in the sky that threatened rain on your shipments?

Now it’s the key to revolutionizing your freight claims. Companies are ditching their filing cabinets in favor of automated systems that offer faster resolutions, cleaner data and true operational insight.

Manual claims are costing you

The statistics tell a sobering story:

• 74% of companies still rely on outdated claims management technology, resulting in missed deadlines and costly errors
• Communication breakdowns turn minor damage reports into major financial losses as they pass through multiple departments
• Every manual error compounds until your claim data loses all integrity
• Constantly changing claim requirements lead to mounting penalties
• Departments waste weeks exchanging dozens of emails to resolve simple issues
• Young logistics talent actively avoids companies using antiquated systems

It's time to modernize before these inefficiencies sink your operation entirely.

 

Automation changes the game

Moving to automated freight claims is like swapping an abacus for AI. Your claims manager clicks once and the entire file (photos, BOLs, inspection reports) is instantly compiled and accessible.

Suddenly, a process that used to take three days now takes three minutes.

Automation means:

• 55% faster claim processing
• Up to 90% reduction in claim costs
• Massive recovery potential — one of our customers reclaimed $500,000 in abandoned claims within six months.

Visualize those numbers on a quarterly trend line and the ROI speaks for itself. (Check out our Measure the Savings Infographic to see the breakdown.)

In an industry where up to 1% of all shipments result in claims, automation transforms historical data into predictive gold. Dashboards highlight risky carriers, problematic routes and packaging flaws, so you can stop problems before they start.

You shift from reactive to proactive and from cost center to competitive advantage. 

 

Finding the right freight claims technology partner

Not all freight claims solutions deliver equal value. Some vendors dazzle you in the demo, overpromise in the pitch and disappear after you sign the contract.

The difference between successful implementation and a costly digital paperweight?

A partner who understands logistics inside and out; someone who speaks fluent LTL and knows the difference between a pallet jack and a liftgate.

Look for a provider who:

• Brings deep logistics experience
• Offers seamless integrations with your existing systems
• Customizes the platform to match your workflow and terminology
• Provides reliable, ongoing support — not just onboarding help

The right partner doesn’t treat you like just another shipper. They become a strategic extension of your team.

 

The Must-Haves for Freight Claims Technology

When shopping for freight claims technology what really matters is consistent performance when the stakes are high.

Your ideal solution should include:

• Real-Time Visibility: Know the status, location and next steps for every claim. When your boss asks about that $10K claim, you’ll have answers — not promises.
• Automated Documentation: Smart systems capture, read and file paperwork instantly. No more email digging or hearing “we never got that” from carriers.
• Actionable Analytics: Your dashboard should speak plain English. Great platforms highlight which carriers damage which products on which lanes; So, you fix issues instead of just tracking them. The best systems help you predict tomorrow’s claims, not just count yesterday’s claims.
• Seamless Integrations: Your claims software should sync with your TMS, WMS and accounting tools like a dream; no crashes and no double-entry headaches.
• Scalability: Whether you're handling 50 or 500 claims per month, your system should grow with you without extra fees or complexity.

 

Automate your freight claims and ship happily ever after

If you’ve done time in paperwork purgatory, you know the pain — chasing down BOLs, begging for updates and justifying months-old claims to execs.

Now, imagine a better way.

Modern claims technology transforms your department into a profit-protecting powerhouse. Your mornings won’t start with email chains and confusion. Claims are processed faster, costs drop and lost shipments become recovered revenue.

With Infios, your freight claims process becomes a lean, ROI-driven machine.

One customer cut claims staff from five people to just 1.5,  while managing over 3,000 claims a year.

Our platform includes:

• Smart automation powering notification letters
• 120+ pre-built reports with actionable insights
• Multimodal support for every transportation type
• Direct carrier integrations to eliminate double entry
• Cloud-based access with enterprise-grade security

Ready to elevate your freight claims process?

Download our Freight Claims Software Checklist eBook and begin transforming your claims department from a cost center into a competitive advantage.