5 Infios TMS features to discover in 2025

Infios TMS is one of the most powerful Transportation Management Systems on the market. But with so many features packed into the platform, it’s no surprise that some capabilities go underused or aren’t used to their full potential.

As we look ahead to 2025, now’s the time to unlock more value from the tools you already have.

Here are five Infios TMS features we see customers overlooking and why using them strategically can lead to faster workflows, lower freight costs and happier customers.  

 

1. Automated workflows

Create more consistency, reduce manual effort and onboard faster.

Many users skip over one of Infios TMS’s most powerful capabilities: automated workflows. Whether it’s because the best-practice templates weren’t adopted at go-live or because teams rely on tribal knowledge to “just get it done,” underutilizing workflows means you’re missing out on significant efficiency gains.

Automated workflows ensure every step is followed and adapt dynamically when exceptions occur. For example:

If a carrier alerts you about an upcoming detention charge, a dynamic workflow can automatically insert a review step so by the time the invoice comes in, the charge is expected and matched. No chasing paper trails. No delayed approvals.

The result?

Minutes saved on every exception. Hours saved overtime. And faster onboarding for new hires who now follow a guided, step-by-step process rather than navigating a blank screen.

Expert tip: Combine dynamic workflows with embedded visibility to auto-trigger exception paths and reduce delays.

 

2. Exception management

Work smarter by focusing only where your attention is needed.

Without exception management, you’re reacting to tasks chronologically or worse, relying on memory to follow up on time-sensitive actions like carrier confirmations.

Infios TMS surfaces what matters most with color-coded indicators, role-based priorities and pre-defined exception criteria. Whether you're returning from PTO or just trying to stay ahead of your day, exception management helps you quickly spot and resolve issues.

Think of it like an inbox where the most urgent actions are flagged and the rest fades into the background. With exception management, you:

Spend less time scanning, more time acting

Reduce missed loads or service failures

Empower your team to focus where it counts

 

3. Optimization

Cut costs, reduce waste and maximize trailer utilization.

If you’re not routing all your freight through the TMS, you’re leaving money on the table. Infios’ optimization engine helps shippers and LSPs reduce spend by identifying consolidation opportunities and improving trailer utilization.

Even if you’re using the same carriers on set lanes, most customers only utilize 70–80% of trailer capacity. That leads to unnecessary truckload volume and unnecessary costs.

Optimization analyzes your business rules, load constraints and sustainability metrics (including estimated CO₂ emissions) to build the most efficient plans possible.

Imagine eliminating just one truck per day or week. The savings add up fast. And with automation in place, your load planners don’t have to reinvent the wheel every time.

 

4. Final Mile

Gain full control over last-leg delivery and elevate the customer experience.

Final Mile is a powerful, TMS-integrated solution for managing white-glove deliveries, parcel distribution, courier operations and more.

It’s the answer when you need:

Street-level route optimization

Real-time status and ETA updates

Exception-handling tools for same-day changes

Infios Final Mile ensures your drivers follow optimized routes, dispatchers react quickly to disruptions and customers receive their shipments as promised. And with Final Mile embedded directly in your TMS, you gain unified visibility across your entire delivery network.

Relying solely on your workforce of experienced planners and dispatchers — who can leave at any time — puts your business at risk and limits growth. Our Final Mile solution can stand alone or it can be used to extend your TMS to provide automation, delivery exception management and optimization at every level.

Whether you're managing LTL, retail, healthcare or e-commerce deliveries, Final Mile brings control, efficiency and scalability to your last mile.

 

5. TMS-embedded visibility

Go beyond tracking; take immediate, informed action.

“Where is my shipment?” is no longer the only visibility question that matters. The real value comes from what you can do with the information.

Embedded directly into Infios TMS, visibility insights enable smarter decisions:

A shipment’s ETA moves from Monday to Friday?

Embedded visibility lets you split the shipment, reroute a critical item via air and proactively notify your customer before they even ask.

Infios TMS also scores carrier performance based on reliability, giving you a strategic view when choosing between options.

And by embedding visibility into workflows and exception alerts, you reduce the time between insight and action across all modes and geographies.  

Ready to unlock more TMS value in 2025?

These are five of the most underutilized features in Infios TMS - each one designed to reduce cost, increase efficiency and improve service across your supply chain.

Used individually, they’re powerful.

Used together?

They transform your TMS into a proactive, intelligent logistics engine.

• Automate tasks
• Prioritize action
• Optimize loads
• Act on real-time visibility

If you’re not getting the full benefit from these features, you’re not getting the full ROI from your TMS investment. We’d love to help fix that.

Talk to one of our experts to tailor your TMS setup for 2025