End customer experience

With the rise of e-commerce, many businesses have had to transform their warehouses to handle extra online orders in addition to regularly scheduled inventory shipments.

Over the past 10 years, customers have developed a desire to have what they want, when they want it – even when the distribution center (DC) holding that item is across the country. Last-minute orders can put high stress on warehouses, as shipping windows and cut-off times become increasingly important.

With these new expectations, many companies find themselves facing tough decisions. Do you hire more workers? Increase overtime? Invest in a costly solution? Thankfully, choosing the right technology can help address these issues without putting an undue burden on the operation.

Explore key strategies to elevate the end customer experience and discover what sets industry leaders apart in our Benchmarking survey.

To navigate the complexity of experience management, our customers chose Infios's business technology. Discover real-world examples where the right technology improved businesses’ abilities to create and maintain a positive customer experience.